TERMS & CONDITIONS
Sales/Deposit/Final Payment
Your order is NOT confirmed until your deposit/payment is received. A 50% non-refundable deposit is due within 24 hours of the invoice being sent in order to secure the date. Final payment for your cake and/or cupcakes is required no later than 7 days before pick-up or delivery for cakes and 72 hours before all treats (cupcakes, cake jars, mini loaf pans, dessert treats). Your order will be canceled & your date may become unavailable in the event your deposit is not received within 24 hours. All payments are made via invoice and/or website. No cash or checks are accepted. Royal C Treats reserves the right to refuse service to anyone at any time.
Order Timing
All orders require a two week notice. If our schedule allows, we try to accommodate rush orders (orders placed less than 2 weeks prior) at an additional $25 fee
Pickup/Delivery
All products are the responsibility of the client once they leave the possession of Royal C Treats. Upon the collection/delivery of an order, the products will be deemed as accepted by the client.
For pick up orders:
We package our bakes as securely as possible, but we cannot be held responsible for the quality of your driving or the driving of anyone collecting your bakes. If goods are damaged during their transport, any damages or loss are your responsibility. It is essential to uphold any agreed-upon schedule. Kindly arrange your pickup time accordingly. Should you require an earlier pickup than initially planned, please promptly get in touch with Royal C Treats. Please note that an earlier pickup time might not be feasible. Instances of delayed pickups without prior notification will result in a $40 tardiness charge.
For Delivery Orders:
For cakes, delivery & setup fees vary by location. Delivery and setup are required for all wedding cakes and for some multiple tier special occasion cakes.
Cancellations/Changes
All changes must be provided in writing via Email only and are subject to availability and approval by Royal C Treats. Any change requests cannot be guaranteed and may be subject to additional charges. Additional charges will be sent via invoice and payment is required upon receipt.
Cakes and treats canceled prior to the final payment being received (7 days before scheduled pick up/delivery), will be issued a credit that remains valid for use for up to one year from your invoice date. Cakes and treats canceled after the final payment period will not be refunded.
Should your event be postponed, please notify us immediately with the date change via email.